Shipping Policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with MZS Fragrance. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

1. Shipping Areas

We currently deliver across Pakistan.

If you have any questions about delivery to your location, please contact us before placing your order.

2. Order Processing

  • Orders are usually processed within 3–4 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales or peak seasons, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Karachi: 3–4 business days
  • Major Cities: 6–8 days
  • Other Areas: 6–8 days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping promotions will be clearly mentioned on our website.

5. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available in selected areas.
  • Some locations may require advance payment, depending on courier service availability.
  • For bulk or high-value orders, advance payment may be required before dispatch.

6. Order Tracking

Once your order has been shipped, you may receive tracking details via SMS, WhatsApp, or email (where available), allowing you to monitor the status of your shipment.

7. Delivery Attempts

Please ensure that someone is available to receive your package at the provided delivery address.

If delivery cannot be completed after multiple attempts, the package may be returned to us.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

MZS Fragrance is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Inspect the package before accepting it, if possible.
  • Contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the package and product.

We will review your request and provide an appropriate solution.

10. Shipping Delays

While we aim to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Courier delays
  • Extreme weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions or other unforeseen events

We appreciate your patience in such situations.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

MZS Fragrance

Email: info@mzsfragrance.com

Website: www.mzsfragrance.com